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POLICIES AT STIVI WALL PANELS

Because you are important to us

To ensure a smooth and enjoyable online shopping experience, we believe all policies must be clear, fair and transparent. Take a look at our policies and don't hesitate to contact us with any questions.

SHIPPING TERMS

Everything you should know

Shipping costs may apply in addition to the stated product prices. You can find out more detailed provisions on any shipping costs that may be incurred in the offers.

We only deliver by mail. Picking up the goods yourself isalso with us possible.

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OUR RETURN POLICY

Everything you should know

Consumers are entitled to the statutory right of cancellation, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

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WARRANTY INFORMATION

Our Terms and Conditions

MÄLIABILITY LAW

Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply.

The following restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health

  • in the event of intentional or grossly negligent breach of duty or fraudulent intent

  • in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

  • as part of a guarantee promise, if agreed, or

  • as far as the area of application of the Product Liability Act is open.

Restrictions on Entrepreneurs

With regard to entrepreneurs, only our own information and the product descriptions of the manufacturer that were included in the contract apply as an agreement on the quality of the goods; We assume no liability for public statements by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk.

The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.

regulations for merchants

The obligation to examine and give notice of defects regulated in Section 377 of the German Commercial Code (HGB) applies to merchants. If you omit the notification regulated there, the goods are deemed to have been approved, unless there is a defect that was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.

WARRANTY AND CUSTOMER SERVICE

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and complaints on weekdays from 9:00 a.m. to 4:00 p.m. on the telephone number 4915126884882 or by e-mail at info@stiviwallpanels.com

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PRIVACY AT STIVI WALL PANELS

Trust us with your data

We protect your   personal information.

 Use this space to provide information about your payment partners or how you collect and use customer data once the payment process is complete.

The privacy of your customers is essential for your company. Therefore, take the time to explain your privacy policy accurately and in detail. Use understandable formulations so that customer trust is strengthened and your customers will buy from you again and again!

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